Privacy Policy

1. Who We Are

Auras Pay is a blockchain-based, non-custodial crypto payment gateway operated by AURAS Technologies MENA FZCO, a company registered in Dubai, United Arab Emirates. We do not hold or transfer customer or merchant funds. Our service is a software-as-a-service (SaaS) solution for merchants accepting direct on-chain crypto payments.

2. Data We Collect

When registering for our service, we collect:

• Full name
• Email address
• Mobile number
• Store name
• Wallet address (optional)

Note: Know Your Customer (KYC) checks are conducted through licensed third-party providers.

3. Legal Basis for Processing

We process your data under:

• Contractual necessity (to create and manage your account)
• Legal obligations (compliance with KYC and AML regulations)
• Legitimate interest (platform improvement, fraud prevention)
• Consent (for analytics, cookies, and marketing communications)

4. Use of Information

We use collected data to:

• Provide access to Auras Pay services
• Enable identity verification (via KYC)
• Communicate updates and alerts
• Improve service delivery and website analytics
• Comply with applicable laws and regulations

5. Analytics and Advertising

We use Google Analytics and Google Ads for:

• Website performance tracking
• Behavior analysis
• Advertising optimization

These tools may collect anonymized data like IP address, device/browser type, visited pages, and time spent. Cookie usage is disclosed upon website entry.

6. Data Storage

All personal data is securely stored on VPS servers hosted by Hetzner Online GmbH (EU). We implement robust security controls to prevent unauthorized access, misuse, or loss.

7. Data Sharing

We may share data with:

• Licensed KYC/AML service providers
• Hosting and infrastructure providers (e.g., Hetzner)
• Government authorities, if legally required

We do not sell your data to third parties.

8. Your Rights (GDPR & UAE)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Object to or restrict certain data processing
• Request data portability
• Withdraw consent at any time

To exercise any rights, email us at support@auraspay.com.

9. Cookies and Tracking

We use cookies and tracking tools for service optimization. You can manage cookie preferences via browser settings or our cookie banner upon visiting the site.

10. Data Retention

We retain your data only as long as necessary for legitimate business or legal purposes. After that, data is deleted or anonymized.

11. Security Measures

We maintain industry-standard encryption and access controls to protect your data from breaches or misuse.

12. Changes to This Policy

We may update this policy occasionally. Updates will be posted with a new "Effective Date." Continued use of the service means you accept any revisions.

13. UAE Data Protection Compliance

As a UAE-licensed entity, AURAS Technologies MENA FZCO complies with Federal Decree Law No. 45 of 2021. In the event of a data breach, we will notify the UAE Data Office and affected users in accordance with legal obligations.

14. Contact Information

For questions, concerns, or privacy-related requests: